Sold! What happens now?
Congratulations, your bid has been successful. So, what happens now?
Contacting the seller
sella.co.nz will send you an email letting you know that you have successfully bought your item. Contained within this email will be the steps you need to follow to complete the process.
All your purchases are kept in the purchased section of My Sella which allows you to easily keep track of them.
You will need to contact the seller and arrange payment and shipping for your item. This is usually a straight forward process. For smaller items in your local region, many trades will be cash on pick up.
We do recommend for larger items that you contact the seller via phone and use bank deposits to ensure safe trading.
If an item is being sent to you, we recommend you ask for a traceable postage method such as a courier. This will ensure your item is delivered quickly and insurance can be taken on more expensive items.
Please note: If you are contacted by anyone who asks you to send money via Western Union, please contact the sella helpdesk immediately.
Completing the sale
Once you have paid the seller, and received the goods you can place feedback for the seller.
Should you have an issue with the item we recommend you contact the seller immediately.
Did this answer your question?
Need support? - Call us on 0900 SELLA (0900 73552)
Our telephone support is available between 9am & 5pm Mon - Fri
Calls cost $1.99+GST a minute
- Accidental Bids?
- Finding the seller's details & feedback
- Fixed Price Offer
- Issues with sellers
- Placing bids & autobids
- Reporting a listing
- Saving an item to your watchlist
- Searching for a specific item
- Sold! What happens now?
- The Disputes Resolution Process
- What is Quick Pay?