What is Quick Pay?

Quick Pay is a sella service that allows you to pay for your purchases via credit card on sella.co.nz.

Stores that have been approved by sella may offer you the choice to use the Quick Pay facility to purchase their Goods and Services.

Items that offer Quick Pay as a payment option will include the Quick Pay iconon the listing within search results and under the payment and shipping section when viewing the listing.

The Quick Pay service is only available for approved sella Stores. If you are interested in accepting credit card payments on your listings please contact us and one of our sales staff will be in touch.

Tax and accepted currencies

All Quick Pay prices quoted on this site are in New Zealand dollars and include all applicable GST.

Return and refund policy

The Consumer Guarantees Act (CGA) applies to all items purchased on sella via Quick Pay, the Act gives buyers rights if they buy faulty goods.

Faulty goods

Items sold via Quick Pay must be of an acceptable quality:

• - Fit for the purpose it was made for
• - safe durable
• - last for a reasonable time
• - have no minor defects
• - acceptable in look and finish
• - match the item description

The price paid and the description of the goods are taken into account when deciding if goods are of acceptable quality, e.g. if you are told when buying goods that they are shop soiled you will not be able to complain later about marks on them.

For more information, Ministry of Consumer Affairs website.

Returns and refunds

Return and refund policies will differ from Store to Store, please check individual Store return and refund policies on the Store detail & cred pages.

Stores who supply the goods must sort out any problems with faulty goods. If goods are faulty a Store can choose to repair, replace or refund the goods within a reasonable time after the sale (unless the fault is caused by unreasonable use).

If you believe goods that you purchased via Quick Pay are faulty you should contact the Store directly to rectify the fault.

If you are unable to resolve the situation by communicating with the Store, you can lodge a complaint with the sella helpdesk to investigate the issue further, this may result in the Store being banned from sella.

Cancelling credit card payments

Any disputes, requests for refunds or requests for cancellations of orders should be resolved directly with the Store. Please check individual Store cancellation policies on the store detail & cred pages.

If you were not responsible for a charge on your credit card, e.g. your credit card or credit card number has been stolen, you may dispute the charge directly with your bank.

Delivery times for goods and services

Delivery times and locations will differ from store to store. Please check individual Store delivery times on the store detail & cred pages.