Feedback
- Last logged in: 20 July 2010
- Member since: June 2009
- Final rating: 19 - 1 = 18
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This user has 3
verifications
24 positive ratings. 19 are from individual members and count towards the final rating.
1 impartial rating.
1 negative rating. 1 are from individual members and count towards the final rating.
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Hotel Ibis Auckland Ellerslie was the seller
Sold for $ 53
(#614nbv)Beautiful breakfast for family of four great start to our day thanks alot
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Hotel Ibis Auckland Ellerslie was the seller
Sold for $ 34
(#614mpt)awesome full buffet breakfast will definitely do this again and again
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Hotel Ibis Auckland Ellerslie was the seller
Sold for $ 41.69
(#64jqk9)Wow. What an awesome place to deal with! Everyone one was lovely and the food was EXCELLENT! thank you so much we will definately be future visitors!
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Hotel Ibis Auckland Ellerslie was the seller
Sold for $ 105
(#65l10c)Extreme efficient trader. I like the way they handle the booking as well as the payment. I think many business can learn a lot of lessons from them. Looking forward for my stay at our 30th Anniversary.
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Hotel Ibis Auckland Ellerslie was the seller
Sold for $ 93
(#614nmh)SMOOTH Trade, lovely place to stay, I will be staying there again while in Auckland, auction win or not. Thanx for a lovely breakfast also.
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Hotel Ibis Auckland Ellerslie was the seller
Sold for $ 98
(#5s2d6w)Awesome night away.Staff were friendly and helpful. Food was fantastic, the bed would be one of the best I've slept in for a hotel. Special thanks to Julia who made our booking so easy,nothing was to much trouble for her. Thank you.
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Hotel Ibis Auckland Ellerslie was the seller
Sold for $ 91.04
(#5pp59j)Great Trade. Had a fab time. First time my partner and I had a night to ourselves since our daughter was born 19mths ago. Dinner was fantastic and breakfast was really good too.
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Hotel Ibis Auckland Ellerslie was the seller
Sold for $ 90
(#5t0trs)Hi:Very good trade.Thanks A+++
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Hotel Ibis Auckland Ellerslie was the seller
Sold for $ 35
(#5t0z35)Great deal, thanks very much.
Hotel Ibis Auckland Ellerslie's response: Your welcome, I'm glad you enjoyed it.
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Hotel Ibis Auckland Ellerslie was the seller
Sold for $ 66
(#5s2bdm)Upon arrival and check in, no information given as to where the restaurant was, how to get our (included) breakfast in the morning. No car parking was available at the complex itself and no information was given about where else to park, even after I asked ! I had to drive around and read the signs in the dark and rain until I discovered for myself that the only parking available was 100m (gate 2) away and a walk back to the hotel in the rain. All was good after that, nice room with modern decor etc until my wife hopped into bed and found that our king size bed was actually two king singles pushed together!! They were very hard and uncomfortable. We were very disapointed with Ibis's misleading advertising and blatant rip off trying to make a bed look kingsize (check out their photos). Breakfast was good, plenty of variety but the service not that great. One waitress leaned right across my wife while she was eating to grab a plate, no "excuse me" or anything. Rude! So basically, poor service, a bad bed and no parking within the hotel grounds !
Hotel Ibis Auckland Ellerslie's response: Dear Baycarzman,
I was disappointed to see your comments, especially as the overwhelming majority of feedback we receive is positive.
Regarding the comments you made about our bedding I can assure you we aren't trying to rip anyone of. There is normally a topping pillow that goes over the beds so that you cannot feel the centre. This may not have been put on your bed.
Regarding your comments about the restaurant service; it is unfortunate that one of our team has let us down by providing you with a service experience that is below both yours and our expectations.
This is not the norm for our hotel. I apologise that your stay didn't meet your expectations and do hope we see you back in the near future.
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Hotel Ibis Auckland Ellerslie was the seller
Sold for $ 100.01
(#5yy065)Hi:very good trade.Thanks A++++
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Hotel Ibis Auckland Ellerslie was the seller
Sold for $ 100.01
(#5yy5k6)Hi:very good trade.Thanks A++++
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Hotel Ibis Auckland Ellerslie was the seller
Sold for $ 102.04
(#5pp4q0)Hi:very good trade.Thanks A++++
Hotel Ibis Auckland Ellerslie's response: you're welcome and thank-you for the great feedback.
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Hotel Ibis Auckland Ellerslie was the seller
Sold for $ 32
(#5pp4tj)Great deal, lovely breakfast. Thanks!
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Hotel Ibis Auckland Ellerslie was the seller
Sold for $ 32
(#5pp4sb)Fantastic deal and quick and easy contact
Hotel Ibis Auckland Ellerslie's response: Hi Adelen,
Thank-you for the great feedback.
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Hotel Ibis Auckland Ellerslie was the seller
Sold for $ 117
(#5s2dhc)Great trade, received voucher in 2 days of auction. ThankU
Hotel Ibis Auckland Ellerslie's response: Hi Doozie,
Thank-you for the great feedback we hope you have a great stay also.
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Hotel Ibis Auckland Ellerslie was the seller
Sold for $ 102
(#5s2dyb)what a wonderful hotel to deal with...julia your customer service is outstanding...thank you
Hotel Ibis Auckland Ellerslie's response: Hi Bell1969,
Thank-you for your great feedback and yes we are very proud of Julia and the rest of the team.
We hope to see you back soon.
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Hotel Ibis Auckland Ellerslie was the seller
Sold for $ 114
(#5jzn28)exc trader thanks
Hotel Ibis Auckland Ellerslie's response: Hi Antong,
you're welcome, we hope you also enjoyed your time at our hotel also.
Thanks
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Hotel Ibis Auckland Ellerslie was the seller
Sold for $ 81.20
(#5jb12j)Great trader A++
Hotel Ibis Auckland Ellerslie's response: Thank-you
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Hotel Ibis Auckland Ellerslie was the seller
Sold for $ 91
(#5xb38z)GREAT service on getting back to me about payment. just waiting on the food now will report back how GOOD it's gonna be...:) food was GREAT, except for the oysters, but then again what can I say I'm from up North we have the BEST OYSTERS :D will definitely recommend to everybody...thanks Ibis/Novotel we had a wonderful time
Hotel Ibis Auckland Ellerslie's response: Hi Skikko,
We're glad you had a great time, we hope to see you back soon.
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Hotel Ibis Auckland Ellerslie was the seller
Sold for $ 100
(#5wp2xh)Very easy trade. When I phone through the team very very helpful. Cleared payment and sent confirmation within the hour as agreed. Excellent service, great team.
Hotel Ibis Auckland Ellerslie's response: Dear Doey,
Thank-you for your comments regarding the service, we trust you had a great stay also.
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Hotel Ibis Auckland Ellerslie was the seller
Sold for $ 100.01
(#57nqpf)Had a wonderful night
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Hotel Ibis Auckland Ellerslie was the seller
Sold for $ 105
(#57nqp8)We were really looking forward to a nice hassle free evening (our first after having our baby). Reception provided no information when we checked in in as to where the restaurant was and how to access the breakfast that was included in the package. We had problems with our room card not allowing access to the room which was the first trip to the reception. The second was because the wine and chocolates were not in the room when we arrived (they were sent up by someone later). The wine then arrived but no chocolates. After our 15th call to reception because it kept disconnecting/they didnt answer and I refused to go to reception again, I got through and the chocolates arrived. No problems with the room, lovely and fresh, the bed was soooooooooo comfy. Breakfast was lovely, plenty of selection that catered for everyone. Checkout was good. Very limited parking because of a wedding that was on so had to park in an unmonitored car park at the racecourse.. Hubby was not too happy with this. Thanks again, lovely package would have been nice to have had wine and chockies in the room when we arrived, just to add that special valentines touch to the package.
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Hotel Ibis Auckland Ellerslie was the seller
Sold for $ 81
(#533ltx)Hi there, thanks we had a lovely night at the Ibis. Will be coming back at some stage! Thanks for the help with the reservation. M
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Hotel Ibis Auckland Ellerslie was the seller
Sold for $ 100
(#52ccvd)had a great night out thank you
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Hotel Ibis Auckland Ellerslie was the seller
Sold for $ 61
(#4zjljy)Thanks for the good dinner =)
